Smartphone LED Light - GlowGo

1.1 Seven Day Return Policy

Here at Hypop, we understand that you may accidentally make the wrong choice when purchasing items and may need something else entirely, that is why if you have changed your mind about your purchase, Hypop will be pleased to offer you an exchange or store credit on most of our products if you reach out to us and lodge an RMA claim for your order within 7 days of receiving your order.

All returns, exchanges and warranty cases, whether in or out of warranty must be lodged through our RMA system or your return will not be accepted back in our warehouse. For more information on our RMA system, please refer to our RMA Terms and Conditions section under Section 3.

1.2 Conditions and Exclusions

Subject to the Consumer Guarantees, RMA claims that are lodged within 7 days of receiving can be exchanged subject to the following conditions:

1.2(a) An RMA Lodgement number must be visible on the return address on the package, this number will be given to you by our Service Department once the claim has been approved

1.2(b) You produce a satisfactory proof of purchase (being your original register receipt or online proof of purchase, such as a tax invoice)

1.2(c) The item is in re-saleable condition, including its original packaging, is unused and as sold

If the condition of the product differs in any way, we reserve the right to refuse the return or charge a 30% restocking fee.

Our change of mind policy does not apply to the following products:

1.2(d) Special Ordered Items

1.2(e) Personalised Items

All products are covered by an Australian 12 month warranty. This can be either a manufacturer's warranty or a Hypop warranty depending on the product's origin. The warranty covers manufacturers faults, defects, parts and labour. This means that any fault that is deemed to be due to manufacturing will be covered by the warranty for any parts and labour required to fix it. In some cases when the cost of repair outweighs that of a replacement, a suitable replacement product may be offered.
These products are not covered by our 12 month warranty as these products are susceptible to regular wear-and-tear and can get damaged for a variety of reasons not deemed as a manufacturer's fault. If these products are faulty or DOA please notify us within 7 days for a replacement.PLEASE NOTE: *This excludes Light Bulbs, Cotton Muslin Backdrops, Paper Backdrop Rolls, Batteries, Consumable Products and Travel Carry Bags included with our kits.DEMO STOCK: All demo stock items are sold 'as-is' and come with a standard 12 month warranty. Stock will either be repaired, substituted with a similar demo item (subject to availability), you may opt for an exchange or a store credit may be offered. Please contact us for further detail.

As sellers of SPECTRUM products we are required by law to ensure all of our products are safe and compliant with Australian and International Standards. As a registered business and importer we also offer full product warranty and public liability.

Our main product compliance requirements include the following key electrical safety standards and EMC standards.

Where necessary our products meet the electrical safety requirements of the Electrical (Consumer Safety) Act 2004 (regulated by NSW Fair Trading). This typically pertains to all products known as declared items such as power supplies and LED drivers. Also known as SAA approval, C-tick or RCM (Regulatory Compliance Mark).

Utilising products which are not safe or do not have the required safety documentation can be dangerous to the user and/or can void any potential warranty claims that may arise.